Before you purchase from us we recommend that you read this returns and refund policy carefully.  If you are unsure of anything within this policy, please contact us

Your Right to Cancel

  • Your right to cancel your order begins once payment has been taken and ends 14 days from the day you receive your goods

Returning Goods

  • If you want to return goods for a refund you must email us first to get a returns number
  • You have 14 days from receiving your return number to send the goods back (address to be provided on request)
  • You will have to pay the cost of returning goods
  • You should retain your proof of postage when you send goods back
  • Do NOT send goods back to our office (we will advise the returns address with the return number)

Getting a Refund

  • You will receive a refund within 14 days of cancelling your order
  • If you are returning goods, you will receive a refund within 14 days from the date the goods have been received back and checked
  • Your refund will be for the price of the goods and will not include the original shipping cost
  • For business customers only, a deduction of a 20% administration fee will also be applied to the refund